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THE CONTRACT
Bookings are made with the Go Hajj & Umra Ltd. (the Company) subject to these booking conditions. Please read them carefully before you book. You agree that the person who signs the booking form does so on behalf of all the persons included on the booking form – (the Client). No person may alter these conditions on the Company’s behalf.

PAYMENTS
You must pay the balance by the due date shown on the confirmation invoice. Please note that for some telephone bookings, full payment may be required IMMEDIATELY, i.e., before you receive our confirmation invoice. If this applies, you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your Hajj and still leave you liable to pay cancellation charges. Where an extra booking charge applies,, you will be advised of this when booking. All credit/charge card payments are subject to a surcharge. All cheque payments require 7 days to clear. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. Please note
we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery.

CHANGES BY YOU
If you wish to change any item – other than increasing the number of persons in your party – and providing we can accommodate the change, you will have to pay an Amendment Fee per person which you will be notified at the time of change. Otherwise, any changes will come under the terms of the Cancellation clause.

CANCELLATION BY YOU
and/or any member of your party may cancel your booking of Individual Components at any time, providing that the person who made the booking notifies us in writing. Since we incur costs in cancelling your arrangements, we will charge cancellation fees based on the day your written cancellation is received and whether your tickets have been issued. Air Ticket Refund Many airline tickets are paid for in full at the time of booking and are not refundable if you cancel. We will tell you at the time of booking. In respect of any alteration to an APEX ticket or certain other special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and as such will not refund any monies. Where an outbound portion of your flight coupon is not used, the return sector will be automatically cancelled by the airline, and no automatic right to a refund exists for such part-used tickets. All other
partly used tickets are normally non-refundable, and cancellations made within 24 hours of departure are non-refundable.

For other Individual Components, unless your confirmation invoice specifies different cancellation charges, the charges below shall apply: Period before departure (subject to the amount of cancellation charge documents being issued shown as a percentage of the full price for the Individual Components. Please note the percentage shown include the deposit) Deposit is non-refundable.
Prior to the balance being collected
On or between 29 to 56 days 40%
On or between 15 to 28 days 90%
Up to 14 days 100%
Failure to arrive at the departure airport 100% non-refundable